Terms of Service

1. Service Description

ResponderOne is a comprehensive resource management platform that includes web-based applications, mobile applications for iOS and Android devices, APIs, and all related services and functionality (collectively, the "Services"). ResponderOne is designed for emergency service providers, healthcare organizations, and other professional entities. Our Services allow organizations to:

• Manage and organize operational protocols and procedures
• Store and access training materials and documents
• Customize branding and organizational settings
• Provide secure, role-based access to authorized personnel
• Access critical information offline when needed
• Use clinical reference tools, as described in Section 2

2. Clinical Tools

2.1 What Clinical Tools Are

Clinical Tools are the scoring and calculation tools in the Tools tab of the ResponderOne app, and any of them offered in our web dashboard, including the medication dosage calculator (the "Dosage Calculator"). They apply published scoring methods, or your organization's own configuration, to the information a user selects or enters.

2.2 Reference Tools, Not Medical Advice

Clinical Tools are reference tools. They support, and do not replace, professional judgment, medical direction or your organization's protocols. They are not medical advice, a diagnosis or a treatment recommendation. A Clinical Tool result alone is not a sufficient basis for any clinical decision, including administering medication. ResponderOne does not practice medicine, prescribe treatment or act as your organization's medical director.

2.3 Your Organization's Responsibility

Your organization is responsible for the clinical use of Clinical Tools, including deciding whether and how its personnel use them, training and authorizing its users, and its personnel's clinical decisions. Users must independently verify every result against your organization's protocols before clinical use. Warnings, severity labels and dose limits shown in the app do not establish that a decision or dose is clinically appropriate. Your organization should keep backup references and a manual method for outages and unexpected results. Users may not enter identifiable patient information into Clinical Tools unless we authorize it in writing.

2.4 Dosage Calculator

The Dosage Calculator is available only to subscribing organizations for which we have enabled it. Your organization configures its own medications, doses, concentrations, routes, units, patient sizes and maximum doses, and is solely responsible for that content. Before clinical use, after any change to that content, and after we give notice of a material change to how the Dosage Calculator calculates, your organization must check its configuration and representative results against its approved protocols and have them approved by its medical director or an authorized clinical designee.

Calculated doses and volumes are rounded for display, and an entered weight is rounded to one decimal place. The Dosage Calculator shows no result, rather than an estimate, when a configuration is incomplete or its units do not match. A device that has been offline may show an older configuration until it reconnects.

2.5 Disabling Features and Required Updates

We may disable any Clinical Tool or other feature, for one organization or all organizations, at any time and without advance notice if we believe it may be unsafe or not working correctly. We may also require a specific app version before a feature can be used again. A disabled feature locks on each device the next time it connects to the internet; the rest of the app stays available. While a feature is disabled, your organization should use its backup method and have users connect and update their devices.

2.6 Signed Feature Agreements

If your organization has signed a separate agreement for a specific feature, such as a Dosage Calculator Agreement, that agreement controls for that feature where it conflicts with these Terms. These Terms govern everything else. Except as a signed feature agreement states, Sections 9 (Warranties and Disclaimers) and 10 (Limitation of Liability) apply to Clinical Tools.

3. Account Registration and Access

3.1 Organization Accounts

To use ResponderOne, your organization must register for an account and maintain an active subscription. The organization administrator is responsible for:

• Providing accurate registration information
• Managing user invitations and access permissions
• Maintaining current billing information
• Ensuring compliance with these Terms by all users

3.2 User Accounts

Individual users access ResponderOne through invitations from their organization. Users are responsible for:

• Maintaining the security of their login credentials
• Using the service only for authorized business purposes
• Complying with their organization's policies and these Terms

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Subscription and Billing

4.1 Subscription Plans

ResponderOne is offered on a subscription basis. Subscription fees, features, and terms are as described on our pricing page or in your service agreement.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your designated payment method for all applicable fees
• Late payments may result in service suspension

4.3 Price Changes

We may modify subscription pricing with thirty (30) days advance notice. Price changes will take effect at your next billing cycle.

5. Acceptable Use

5.1 Permitted Use

You may use the Services only for lawful business purposes consistent with these Terms and your organization's legitimate operational needs.

5.2 Prohibited Activities

You may not:

• Upload malicious software, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' data
• Use the service to store or transmit illegal, harmful, or inappropriate content
• Reverse engineer, decompile, or attempt to extract source code
• Resell, redistribute, or provide access to unauthorized third parties
• Use the service in ways that could damage, disable, or impair our infrastructure

5.3 Content Standards

All content uploaded to ResponderOne must comply with applicable laws and regulations. You are solely responsible for the content you upload and its compliance with relevant industry standards and legal requirements.

6. Data Ownership and Privacy

6.1 Customer Data

You retain all rights, title, and interest in the data, documents, and content you upload to ResponderOne ("Customer Data"). We do not claim ownership of your Customer Data.

6.2 Data Processing

We process Customer Data solely to provide our services as described in our Privacy Policy. We implement appropriate technical and organizational measures to protect your data.

6.3 Data Portability

Upon request and subject to our data export capabilities, we will provide you with your Customer Data in a reasonably portable format.

6.4 Data Deletion

Upon termination of your subscription, we will delete your Customer Data according to our standard data retention policies, typically within ninety (90) days, unless legally required to retain it longer.

7. Intellectual Property

7.1 ResponderOne Platform

ResponderOne, including all software, technology, designs, and documentation, is our proprietary property protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use our platform during your subscription term.

7.2 Customer Content

You grant us a limited license to host, store, and transmit your Customer Data solely as necessary to provide our services. This license terminates when you delete the content or terminate your subscription.

7.3 Feedback

If you provide feedback or suggestions about ResponderOne, we may use such feedback without obligation or compensation to you.

8. Service Availability and Support

8.1 Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

8.2 Support

We provide customer support during normal business hours via email and our support portal. Response times may vary based on subscription plan and issue complexity.

8.3 Service Modifications

We may modify, update, or enhance the Services from time to time. We will provide reasonable notice of material changes that may affect your use of the Services, except that we may disable a feature or require an app update without advance notice for safety, as described in Section 2.5.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that the Services will perform substantially in accordance with our published specifications during your subscription term.

9.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.3 Emergency Services Disclaimer

ResponderOne is a resource management tool and should not be used as the sole source of information during actual emergency responses. Users are responsible for following their organization's established emergency protocols and procedures. Section 2 sets out additional terms for Clinical Tools.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 Damages Limitation

IN NO EVENT SHALL RESPONDERONE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

10.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10.3 Essential Terms

These limitations are essential elements of our agreement and will apply even if any limited remedy fails of its essential purpose.

10.4 Exceptions

These limits do not apply to loss caused by fraud, gross negligence or willful misconduct, or to liability that cannot lawfully be limited.

11. Indemnification

You agree to indemnify and hold ResponderOne LLC harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services in violation of these Terms
• Your Customer Data or its use
• Your violation of any applicable laws or third-party rights

If you are a government entity, this section applies only to the extent permitted by law, and nothing in these Terms requires you to waive governmental immunity or spend funds without lawful appropriation.

12. Termination

12.1 Termination by You

You may terminate your subscription at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing period.

12.2 Termination by Us

We may terminate your access immediately if you breach these Terms, fail to pay fees, or if we discontinue the service with thirty (30) days notice.

12.3 Effect of Termination

Upon termination:

• Your access to the Services will cease
• Your Customer Data will be deleted according to our retention policies
• All outstanding fees become immediately due

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration in Bryan, Texas, except for claims involving intellectual property or injunctive relief.

13.3 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements or signed feature agreements, constitute the entire agreement between you and ResponderOne LLC. If a signed feature agreement conflicts with these Terms, Section 2.6 applies.

13.4 Modifications

We may modify these Terms by providing thirty (30) days notice. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.

13.5 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

13.6 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14. Contact Information

For questions about these Terms, please contact us:

ResponderOne LLC
801 Dellwood Street Ste 100 Box 349
Bryan, Texas 77802
Email: contact@responderone.app